Why is the Wrong Name Showing When I Call? (Caller ID Name / CNAM) In Australia, WTCO sets your outgoing caller ID number — not the name. The name that appears on someone’s phone when you call (often called CNAM or Calling Name) is determined by the recipient’s device, their carrier databases, or third-party lookup…
In today’s fast-paced business environment, your headset is more than just a way to make calls—it’s a critical tool for communication, productivity, and customer experience. A poor-quality headset can lead to dropped calls, muffled audio, and even missed opportunities. On the other hand, a great business headset ensures every conversation is crystal clear, helping you…
If you’re thinking of changing phone or internet providers, there’s more to it than just signing up for a new plan. Hidden services, unported numbers, and old accounts still ticking over can leave you paying for things you no longer use — sometimes for months. What Other Providers Don’t Tell You About Changing Voice &…
Your phone system should help your business run smoothly — not be the reason you lose customers. If your admin or reception team is constantly putting out fires, it might be time to rethink your setup. Here are five common signs it’s costing you more than you think. Is Your Phone System Costing You Business?…
If you run a trade business, you probably didn’t go into it to spend your day answering calls and managing bookings. But for many sole traders and small teams, the phone rings constantly — even when you’re halfway through a job, up a ladder, or trying to enjoy your evening. That’s where a smarter phone…
Running a business is hard enough—your phone system shouldn’t make it harder. Your admin team is the backbone of your daily operations, juggling calls, bookings, customer queries, and team communication. The right phone tools can save them hours, reduce mistakes, and keep your business looking sharp and professional. Here are the top phone system features…
Here’s the Truth Behind the Claim You’ve probably heard the pitch: “Switch to the cloud and save up to 70% on your phone bill!” It sounds impressive — but is it true? At WTCO, we’ve worked with hundreds of Australian businesses transitioning from old phone systems to modern solutions. While savings are often real, the…
Want more control over your calls? Here’s what you need to know. Let’s start by avoiding these common mistakes. Mistake #1: Every Phone Rings at Once What’s the issue?When your call flow isn’t set up properly, all phones may ring at the same time. This leads to confusion, delayed responses, and a poor experience for…
If your business is still running an NEC SV9100 CP10 phone system, it’s time to start planning your upgrade. NEC has officially announced the end-of-sale and support timeline for its on-premises phone systems, including the widely used SV9100 CP10. At WTCO, we’re here to help you navigate this transition smoothly and future-proof your communication infrastructure.…
Case studies “It’s a real upgrade from an ordinary system to one that is suitable for a busy pharmacy.” Josie Dan Koroit Pharmacy Koroit Pharmacy Phone and Internet Upgrade https://www.wtco.com.au/wp-content/uploads/2025/02/WTCO-Testimonial-Koroit-Pharmacy-1.mp4 Client Outcome The implementation of WTCO’s Cloud PBX and 4G modem backup resulted in: Seamless Call Transfers: Employees can now easily transfer calls to the…