Case study

Local Bowling Club

Advanced PBX Phone System Setup

Advanced PBX installed and configured by WTCO

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Project Summary

Client:
A local bowling club
Solution:
Advanced PBX + NBN
Focus:
Keeping the club's main number and getting each call to the right person

WTCO Solution

WTCO ported the club's main number and designed a simple call flow around the way the club runs. Callers hear a welcome message and choose bowling enquiries, venue hire or sponsorship, and the call goes to the right club member. A Club Room button lets staff switch between a staffed Club Room and the automated attendant, and the club's NBN moved across to WTCO on install day.

  • Main number ported and kept
  • Welcome message with options for bowling enquiries, venue hire and sponsorship
  • Calls sent to the right club member's mobile during opening hours
  • Club Room button: green for a staffed Club Room, red for the automated attendant
  • Out of hours message, with voicemail emailed to the club
  • NBN moved across at the same time
  • Two simple guides left by the phone
The Club Room button on the club's phone: green when the Club Room is staffed, red when the automated attendant should answer
From the guide we left with the club: the Club Room button is green when the Club Room is staffed and red when the automated attendant should answer.

Key Issues

Main number on the bill, but not in use

The club's main number was on the bill with its existing service, but it was not being used with that service.

Club members using their mobiles

Club members were using their mobiles to take club calls, rather than the club's main number.

A simple way for staff to run it

The club needed a setup that volunteers could manage themselves, including switching for special events, without having to contact WTCO.

Client Outcome

The club now has its main number working for it. Callers reach the right person during opening hours, hear a polite message out of hours, and staff switch modes with one button. The guide pages are kept by the phone.

  • Kept the number members already know
  • Callers choose bowling, venue hire or sponsorship
  • Staff switch between a staffed Club Room and the automated attendant themselves
  • A guide by the phone for quick reference
“It covers all bases and already has proved a benefit for members to call in, especially on Thursday arvo social bowls.”Board member, local bowling club

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