How to Design a Better Business Call Flow
A plain-English guide to designing a business call flow: ring times, menus, busy and after-hours plans, voicemail, testing, and who owns a missed call.
How I Stopped Paying $150 a Month to Move Invoices Between Two Systems
Business Productivity How I Stopped Paying $150 a Month to Move Invoices Between Two Systems I recently cut around $150 a month from our software costs — and our invoices still reach the accounts exactly where they need to go. The difference is that instead of renting the connection between our systems, we built it…
Triple Zero Under Review: Senate Inquiry Calls for Major Reform
Senate Inquiry Says Take Triple Zero Out of Telstra’s Hands October 2026 Regional Telecommunications Update Senate Inquiry Says Take Triple Zero Out of Telstra’s Hands Triple Zero reliability is back under the spotlight, with a Senate inquiry recommending major changes to the way Australia’s emergency call system is managed — including independent control, domestic mobile…
What Happens To My Bigpond Email Address?
Can I Keep My BigPond Email Address If I Move Away From Telstra? | WTCO WTCO NBN Support Can I Keep My BigPond Email Address If I Move Away From Telstra? Moving your NBN service doesn’t necessarily mean changing your email address — but if you use a BigPond email address, there are a few…
Left Behind: Why Regional Australia Still Deserves Better Telecommunications
REGIONAL TELECOMMUNICATIONS Left Behind: Why Regional Australia Needs Better Telecommunications A new Telecommunications Industry Ombudsman report highlights the very real challenges facing regional, rural and remote Australians when phone and internet services fail. Reliable telecommunications are no longer optional. Our phones, internet connections and mobile networks connect businesses to customers, EFTPOS terminals to banks, staff…
WTCO Communications Audit
Business Communications Audit | WTCO Western Victoria When Did Someone Last Properly Review Your Business Communications? Your phones work. Your internet works. Your Wi-Fi mostly works. But are they actually working together properly for your business? Call WTCO – 1300 765 985 See What’s Included A Communications Audit Looks at the Whole Business Most businesses…
South West Victoria’s Mobile Network Is Getting a Major Upgrade
Local Mobile Network News South West Victoria’s Mobile Network Is Getting a Major Upgrade New mobile towers, expanded 5G coverage and stronger network resilience are on the way for Warrnambool and surrounding communities. If you’ve experienced patchy mobile reception around Warrnambool, some welcome improvements are on the way. A significant wave of mobile infrastructure investment…
National Emergency Alert Test: Why Some Phones Missed the Message
Emergency Communications National Emergency Alert Test: Why Some Phones Missed the Message Australia’s first national AusAlert test reached most compatible mobile devices, but not everybody received it. On Monday 27 July 2026, the Australian Government conducted the first national test of AusAlert, Australia’s new emergency warning system. At approximately 2:00 pm AEST, a test Critical…
Mobile Numbers For Your Phone System
WTCO Communications — Local experts. Australia wide. 1300 765 985 · service@wtco.com.au Mobile Number Porting for Advanced PBX Keep your mobile number.Upgrade everything behind it. Keep the number your customers already know while unlocking professional reception, call recording, AI reporting, mobile apps and the complete power of WTCO Advanced PBX. Call 1300 765 985 Book…
The Busy Signal
The Busy Signal That’s Costing You Sales | WTCO Business Phone Systems The Busy Signal That’s Costing You Sales A real example from right here in our region — and a fix that takes an afternoon, not a renovation. I just wanted to order a cake Last week, I tried to place an order with…