WTCO AI Communications Do You Have an AI Strategy? Or are you just hoping AI won’t affect your business? Every week we speak with business owners who are curious about AI. Most have tried ChatGPT. Some have experimented with Microsoft Copilot. Others have read enough headlines to know AI is changing business. But when we…
The New NetComm Wi-Fi 7 Modem: Is It Worth the Upgrade? If you’ve recently upgraded your NBN service but still find yourself dealing with slow Wi-Fi, dead spots, buffering video calls, or frustrated staff, the problem may not be your internet connection at all. Over the years, we’ve found that many homes and businesses focus…
School Phone Systems and the Optus Changes | WTCO School phone system options School Phone Systems and the Optus Changes: Do You Really Need a New PBX? Before replacing your entire NEC phone system, it is worth checking whether your school can migrate using SIP trunks, an ATA gateway, or a hybrid cloud PBX approach.…
Why Scam Calls Are Increasing | WTCO Business phone security & scam awareness Why Scam Calls Are Increasing — And What Australian Businesses Can Actually Do About It Scam calls, spoofed caller IDs and “Spam Risk” warnings are making customers harder to reach. Here’s what business owners need to know — and what practical steps…
8 Reasons Why Smartline Reports Are Built for Real Businesses — Not Call Centres S SMARTLINE Powering Intelligent Business Decisions. Smartline Insight Reports 8 Reasons Why Smartline Reports Are Built for Real Businesses — Not Call Centres Most businesses do not need a giant call-centre dashboard. They need practical visibility into missed calls, busy periods,…
WTCO Advanced PBX Transition & Smartline Reports WTCO Business Communications Update Advanced PBX Transition & Smartline Reporting WTCO is helping businesses move to smarter phone systems with better call handling, better visibility, and better information for decision making. Book a PBX Review Apply for Smartline Pre-Launch Why This Matters Your phone system is no longer…
WTCO Business Communications Are your business communications quietly holding you back? Most businesses do not realise there is a communications problem until missed calls, frustrated customers and daily inefficiencies start piling up. Let’s be honest… most businesses don’t sit around thinking about their phone system, call handling or internet setup unless something goes wrong. It…
WTCO Call Reports 5 Things Your Phone System Reports Should Tell You Most businesses have call data sitting there every day — but very few use it to spot missed opportunities, staffing gaps, and customer service issues before they cost real money. Most businesses install a phone system, answer calls, and move on. Fair enough.…
WTCO Blog A Smarter Way to Handle Calls Across Melbourne and Beyond If your business has multiple numbers, remote staff, or calls going to personal mobiles, there is a good chance you are missing opportunities without even knowing it. Plenty of growing businesses in Melbourne start off with good intentions and a rough communications setup…
Your Internet Speed Is Fine… So Why Do Your Zoom Calls Still Suck? A lot of businesses assume slow Zoom calls mean bad internet. Fair enough. But that’s often not the real issue. I had a call recently with a business owner I know well. He was frustrated as hell. He’d already had technicians look…