If your business is still running an NEC SV9100 CP10 phone system, it’s time to start planning your upgrade. NEC has officially announced the end-of-sale and support timeline for its on-premises phone systems, including the widely used SV9100 CP10.

At WTCO, we’re here to help you navigate this transition smoothly and future-proof your communication infrastructure.

⚠️ Key Dates You Need to Know

  • December 31, 2025: Final date to upgrade to the CP20 processor and remain eligible for extended support.

  • March 31, 2026: NEC will stop shipping all SV9100 hardware.

  • March 31, 2030: End of software licenses, patches, and technical support.

✅ Why Upgrade to CP20 Now?

Upgrading to SV9100 CP20 ensures your business:

  • Keeps most existing hardware and handsets — only the CPU, SD card, and main software license need replacing.

  • Gains access to feature enhancements available in software releases R10 to R12.

  • Remains eligible for NEC’s Software Assurance, which includes critical security updates and technical support until 2030.

  • Stays protected against emerging security threats with ongoing patch access.

⚠️ Risks of Staying on CP10

If you stay on the legacy CP10 system:

  • You’ll miss out on new features and innovation.

  • Security vulnerabilities may increase over time without regular updates.

  • You’ll be limited to minor bug fixes with no future roadmap.

  • Your system may eventually become unsupported, putting your business at risk.

☁️ Looking to the Future? Consider Cloud

As NEC phases out on-premise phone systems, many businesses are making the move to cloud-based solutions like NEC Univerge BLUE — a modern, scalable, and cost-effective platform available through WTCO.

With WTCO’s Advanced PBX and Connect You Cloud solutions, we help clients transition to the cloud seamlessly — offering mobile apps, real-time dashboards, AI-driven features, and local expert support.

🎯 Book Your FREE 30-Minute Consult

Not sure what the best path forward is?

WTCO offers a free 30-minute consultation to explore your upgrade options — whether it’s moving to CP20, transitioning to the cloud, or designing a hybrid solution tailored to your business needs.

📞 Call us today at 1300 765 985 or visit wtco.com.au to book your session.

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