WTCO – International Travel Pack Activation Guide WTCO – International Travel Pack Activation Guide Heading overseas? WTCO International Travel Packs make it easy to stay connected without the bill shock. Here’s how to activate your pack and use your service overseas. Why Use a Travel Pack? Avoid bill shock – know exactly what you’re paying…
WTCO – Wi-Fi Calling FAQ What is Wi-Fi Calling? Wi-Fi Calling lets you make and receive mobile calls and text messages using a Wi-Fi connection instead of the mobile network. It’s especially handy if you have patchy mobile coverage indoors but a strong internet connection. Do I need a special app? No – Wi-Fi Calling…
Upgrading to NBN Fibre to the Premises (FTTP): What You Need to Know The National Broadband Network (NBN) is continuing to roll out Fibre to the Premises (FTTP) upgrades across Australia. For many homes and businesses, this means faster speeds, greater reliability, and future-proof internet connectivity. If you’ve been told your property is eligible for…
Why is the Wrong Name Showing When I Call? (Caller ID Name / CNAM) In Australia, WTCO sets your outgoing caller ID number — not the name. The name that appears on someone’s phone when you call (often called CNAM or Calling Name) is determined by the recipient’s device, their carrier databases, or third-party lookup…
In today’s fast-paced business environment, your headset is more than just a way to make calls—it’s a critical tool for communication, productivity, and customer experience. A poor-quality headset can lead to dropped calls, muffled audio, and even missed opportunities. On the other hand, a great business headset ensures every conversation is crystal clear, helping you…
If you’re thinking of changing phone or internet providers, there’s more to it than just signing up for a new plan. Hidden services, unported numbers, and old accounts still ticking over can leave you paying for things you no longer use — sometimes for months. What Other Providers Don’t Tell You About Changing Voice &…
Your phone system should help your business run smoothly — not be the reason you lose customers. If your admin or reception team is constantly putting out fires, it might be time to rethink your setup. Here are five common signs it’s costing you more than you think. Is Your Phone System Costing You Business?…
If you run a trade business, you probably didn’t go into it to spend your day answering calls and managing bookings. But for many sole traders and small teams, the phone rings constantly — even when you’re halfway through a job, up a ladder, or trying to enjoy your evening. That’s where a smarter phone…
Running a business is hard enough—your phone system shouldn’t make it harder. Your admin team is the backbone of your daily operations, juggling calls, bookings, customer queries, and team communication. The right phone tools can save them hours, reduce mistakes, and keep your business looking sharp and professional. Here are the top phone system features…
Here’s the Truth Behind the Claim You’ve probably heard the pitch: “Switch to the cloud and save up to 70% on your phone bill!” It sounds impressive — but is it true? At WTCO, we’ve worked with hundreds of Australian businesses transitioning from old phone systems to modern solutions. While savings are often real, the…