If you run a trade business, you probably didn’t go into it to spend your day answering calls and managing bookings. But for many sole traders and small teams, the phone rings constantly — even when you’re halfway through a job, up a ladder, or trying to enjoy your evening. That’s where a smarter phone…
Running a business is hard enough—your phone system shouldn’t make it harder. Your admin team is the backbone of your daily operations, juggling calls, bookings, customer queries, and team communication. The right phone tools can save them hours, reduce mistakes, and keep your business looking sharp and professional. Here are the top phone system features…
Here’s the Truth Behind the Claim You’ve probably heard the pitch: “Switch to the cloud and save up to 70% on your phone bill!” It sounds impressive — but is it true? At WTCO, we’ve worked with hundreds of Australian businesses transitioning from old phone systems to modern solutions. While savings are often real, the…
Want more control over your calls? Here’s what you need to know. Let’s start by avoiding these common mistakes. Mistake #1: Every Phone Rings at Once What’s the issue?When your call flow isn’t set up properly, all phones may ring at the same time. This leads to confusion, delayed responses, and a poor experience for…
If your business is still running an NEC SV9100 CP10 phone system, it’s time to start planning your upgrade. NEC has officially announced the end-of-sale and support timeline for its on-premises phone systems, including the widely used SV9100 CP10. At WTCO, we’re here to help you navigate this transition smoothly and future-proof your communication infrastructure.…
Case studies “It’s a real upgrade from an ordinary system to one that is suitable for a busy pharmacy.” Josie Dan Koroit Pharmacy Koroit Pharmacy Phone and Internet Upgrade https://www.wtco.com.au/wp-content/uploads/2025/02/WTCO-Testimonial-Koroit-Pharmacy-1.mp4 Client Outcome The implementation of WTCO’s Cloud PBX and 4G modem backup resulted in: Seamless Call Transfers: Employees can now easily transfer calls to the…
3G Network Closure Extended Good news! Telstra has extended the 3G network closure to August 31st, 2024, giving everyone more time to upgrade their devices. Why This Matters After August 31st, devices that aren’t upgraded or software-updated won’t be able to make calls, including emergency calls to 000. How you can check if you…
Setting up a phone system for your business is a crucial step and one that requires careful planning and consideration. Like most people, you would probably just ask for a quote. But the majority of quotes are just a list of hardware and monthly fees. This is no great help if there is no plan,…
Mid to late 2022 we were contacted to provide a quote to upgrade the phone system for a reginal business providing services to farms in the Western District of Victoria. We lost this job to a national competitor with an office in Geelong. I can only assume this was based on price. A few months…
What is it? Why do I need one? An Automated Attendant serves as an automated receptionist that answers the phone and provides a personalised message to callers. Callers press the number that corresponds with their selection and are directed accordingly. Why do I need one? Automated attendants also give your customers a professional image of you. Especially…