R & M Security Services
Advanced PBX Phone System Setup
Advanced PBX installed and configured by WTCO
Project Summary
Client: R & M Security Services
Solution: Advanced PBX + 5 × Yealink T54W
Focus: New office setup + after-hours on-call routing
WTCO Solution
WTCO designed and deployed a fully managed Advanced PBX phone system, supplying five Yealink T54W desk phones and a clean, structured call flow. The setup ensures professional call handling during business hours and reliable after-hours routing to on-call staff.
- Business-hours auto attendant
- Accounts and General Enquiries call routing
- After-hours on-call mobile diversion
- Call parking configured (Park 131 / 132 / 133)
Key Issues
-
New office with no phone system
The new premises had no existing phone setup, meaning calls and internal communications needed to be built from scratch. -
Needed advice and the right setup
The client wanted clear direction on how calls should be handled, without overcomplicating the system for staff. -
After-hours on-call access + daily staff communications
As a security business, dependable after-hours routing to on-call staff was essential, alongside simple day-to-day calling.
Client Outcome
R & M Security Services now operate with a professional phone system that
supports both office-based operations and on-call field staff.
- Professional call handling from day one
- Clear routing for Accounts and General Enquiries
- Reliable after-hours on-call access
- Simpler daily communications for staff
“WTCO didn’t just install phones — they helped us design a system that
works for how we run our business, including after-hours on-call.”
— R & M Security Services
Setting up a new office or upgrading your phone system?
WTCO designs practical phone systems with clean call flows and proper after-hours handling.
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