Case Study – R & M Security Services

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R & M Security Services

Advanced PBX Phone System Setup
R & M Security Services Advanced PBX Case Study
Advanced PBX installed and configured by WTCO
Project Summary
Client: R & M Security Services
Solution: Advanced PBX + 5 × Yealink T54W
Focus: New office setup + after-hours on-call routing

WTCO Solution

WTCO designed and deployed a fully managed Advanced PBX phone system, supplying five Yealink T54W desk phones and a clean, structured call flow. The setup ensures professional call handling during business hours and reliable after-hours routing to on-call staff.

  • Business-hours auto attendant
  • Accounts and General Enquiries call routing
  • After-hours on-call mobile diversion
  • Call parking configured (Park 131 / 132 / 133)

Key Issues

  1. New office with no phone system
    The new premises had no existing phone setup, meaning calls and internal communications needed to be built from scratch.
  2. Needed advice and the right setup
    The client wanted clear direction on how calls should be handled, without overcomplicating the system for staff.
  3. After-hours on-call access + daily staff communications
    As a security business, dependable after-hours routing to on-call staff was essential, alongside simple day-to-day calling.

Client Outcome

R & M Security Services now operate with a professional phone system that supports both office-based operations and on-call field staff.
  • Professional call handling from day one
  • Clear routing for Accounts and General Enquiries
  • Reliable after-hours on-call access
  • Simpler daily communications for staff
“WTCO didn’t just install phones — they helped us design a system that works for how we run our business, including after-hours on-call.”
— R & M Security Services
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