WTCO Professional Messaging Solutions
When was the last time you called your own business?
A poor call experience—missed calls, long hold times, or unclear messaging—can cost you customers. Every call is an opportunity, and you can’t afford to lose them.
At WTCO, we help businesses create professional, seamless call flows that enhance customer experience and improve efficiency.
Contact us today to discuss recording options for your business.
1300 765 985
Types of Call Flow Messages
Welcome Messages
Set the tone with a professional welcome message as soon as someone calls your business. This is your chance to create a great first impression. You can greet callers with your business name, operating hours, and a brief overview of available options (e.g., “Press 1 for Sales, 2 for Support”). This helps reduce wait times, directs calls efficiently, and makes your business sound polished and trustworthy.
Menu Prompts
Greet Callers and Provide Key Information Upfront
Immediately let callers know they’ve reached the right place and guide them with useful info. This can include your company name, business hours, website, or special announcements like holiday closures or current promotions. Providing this information upfront saves time for both callers and staff while improving customer experience. For example: “Thanks for calling WTCO. Our office hours are 9 to 5, Monday to Friday. For urgent support, press 1.”
On Hold Messages
Let callers know their call is important and you’re working to connect them as soon as possible.
Set Expectations
Provide an estimated wait time, if possible, or reassure them that help is on the way.
Use the time to inform callers about self-service options or direct them to online support.
Briefly highlight new services, promotions, or important notices.
Voicemail Greetings
Always start by clearly stating your business name so callers know they’ve reached the right place.
Let them know why you can’t answer and reassure them that their call is important.
Tell them when they can expect a callback or alternative ways to get help (e.g., website, chat).
Encourage them to leave their name, number, and reason for calling.
🎙️ Why Choose a Professional Recording Over an AI Voice?
✅ First Impressions Count
A warm, human voice instantly builds trust and professionalism. AI voices often sound flat or robotic—especially during long menus or nuanced messages. A real voice makes your business feel approachable and authentic from the very first word.
✅ Tone You Can Trust
Professional voice actors bring emotion, clarity, and energy that AI can’t replicate. Whether it’s calm reassurance during a service outage or friendly energy in a sales prompt, tone makes all the difference—and pros deliver it right.
✅ Consistent Branding
A custom recording ensures your tone, pace, pronunciation, and brand personality stay consistent across all messages. AI often lacks that personal touch and mispronounces names or technical terms.
✅ No Surprises or Misreads
AI might stumble on brand names, regional slang, or acronyms. A professional voice talent gets it right the first time—and it sounds like you meant every word.
✅ It Just Sounds Better
Clean studio audio, proper pacing, and editing ensure high production value. That smooth, clear delivery is what your callers notice—and remember.
🤖 What About AI Voices?
AI voices have improved, and they can be useful for:
Internal tools or test environments
Low-priority or temporary lines
When updates are constantly changing
But for customer-facing systems—your brand deserves better.
Example AI Voiceover Vs Professionally Recorded
AI Voice
Professional Recording
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