If your business is still running an NEC SV9100 CP10 phone system, it’s time to start planning your upgrade. NEC has officially announced the end-of-sale and support timeline for its on-premises phone systems, including the widely used SV9100 CP10.
At WTCO, we’re here to help you navigate this transition smoothly and future-proof your communication infrastructure.
⚠️ Key Dates You Need to Know
December 31, 2025: Final date to upgrade to the CP20 processor and remain eligible for extended support.
March 31, 2026: NEC will stop shipping all SV9100 hardware.
March 31, 2030: End of software licenses, patches, and technical support.
✅ Why Upgrade to CP20 Now?
Upgrading to SV9100 CP20 ensures your business:
Keeps most existing hardware and handsets — only the CPU, SD card, and main software license need replacing.
Gains access to feature enhancements available in software releases R10 to R12.
Remains eligible for NEC’s Software Assurance, which includes critical security updates and technical support until 2030.
Stays protected against emerging security threats with ongoing patch access.
⚠️ Risks of Staying on CP10
If you stay on the legacy CP10 system:
You’ll miss out on new features and innovation.
Security vulnerabilities may increase over time without regular updates.
You’ll be limited to minor bug fixes with no future roadmap.
Your system may eventually become unsupported, putting your business at risk.
☁️ Looking to the Future? Consider Cloud
As NEC phases out on-premise phone systems, many businesses are making the move to cloud-based solutions like NEC Univerge BLUE — a modern, scalable, and cost-effective platform available through WTCO.
With WTCO’s Advanced PBX and Connect You Cloud solutions, we help clients transition to the cloud seamlessly — offering mobile apps, real-time dashboards, AI-driven features, and local expert support.
🎯 Book Your FREE 30-Minute Consult
Not sure what the best path forward is?
WTCO offers a free 30-minute consultation to explore your upgrade options — whether it’s moving to CP20, transitioning to the cloud, or designing a hybrid solution tailored to your business needs.
📞 Call us today at 1300 765 985 or visit wtco.com.au to book your session.