Advanced PBX Chat — real-time team messaging built into your phone system

Keep conversations, calls and quick questions in one place. Advanced PBX Chat lets your team search any colleague, start a message, add more people, jump to a phone call from the same screen, and pick up chat history — all inside the softphone.

Advanced PBX Chat — main view

Main Chat view with Contacts and Recents. Start a new conversation from the bottom-right chat icon.

Filter by availability, departments, and sites

Use the All filter to narrow by Favorites, My Contacts, Coworkers, Departments, Sites or presence (Available, Busy, Offline).

Dialpad from within chat

Jump straight to a call via the integrated dialpad — no context switching.

Add people to chat

Click New Conversation and add teammates by name or extension to start a group thread.

How it works

1. Search: In Contacts, type a name/extension (e.g., “405”) to open a thread.
2. Filter: Use the dropdown to view Favorites, Departments, Sites or by presence.
3. Message: Type and send. Your history appears under Recents.
4. Add people: Use New Conversation → select multiple teammates → Done.
5. Call from chat: Tap the dialpad icon to place a call with the same contact/group.