Advanced PBX Transition & Smartline Reporting
WTCO is helping businesses move to smarter phone systems with better call handling, better visibility, and better information for decision making.
Why This Matters
Your phone system is no longer just a way to answer calls. It is one of the most important tools your business has for customer service, staff productivity, and operational visibility.
Better Call Handling
Route calls to the right people, departments, mobiles, queues, or after-hours options without making the system harder for staff to use.
Better Visibility
Understand where calls go, when customers are waiting, where calls are missed, and where your team may need more support.
Better Decisions
Use real call data to improve staffing, accountability, customer experience, and business processes.
Advanced PBX Transition Program
Over the remainder of 2026, WTCO will progressively transition Connect You PBX clients onto our newer Advanced PBX platform.
For Existing Connect You PBX Clients
This transition is designed to be practical and low disruption. In many cases, businesses can keep their existing handsets, keep their existing numbers, and maintain similar monthly pricing while moving to a more advanced system.
- Existing compatible hardware can often be reused
- Existing numbers stay with your business
- Monthly pricing remains similar in most cases
- Call flows can be reviewed and improved during transition
For Businesses On Other PBX Systems
If your business is using another phone system, WTCO can review your current setup and provide a practical transition quote based on your needs.
- Review your current call flow
- Identify missed-call and routing issues
- Assess hardware compatibility
- Quote a move to Advanced PBX where suitable
Not just a migration — a chance to improve how your business handles calls.
Moving to Advanced PBX gives your business the opportunity to clean up old call flows, improve after-hours handling, add mobile flexibility, and unlock reporting options that were not practical on older systems.
What Advanced PBX Gives Your Business
Advanced PBX is built for businesses that need more than basic answer-and-transfer calling.
Smarter Call Flows
Business hours, after-hours, departments, overflow rules, mobile diversion, hunt groups, auto attendants, and multi-site routing.
Mobile Staff Support
Keep staff connected when they are away from their desk, out in the warehouse, on the road, or working between sites.
Call Centre Options
Queues, agent reporting, department visibility, queue performance, and call handling insights for busier teams.
Reporting Options
Advanced PBX can support more detailed call reporting, giving your business better visibility into call volumes and outcomes.
Professional Features
Voicemail to email, call recording, call parking, hot desking, auto attendants, and better control over how calls move through the business.
Built Around Your Business
Rather than forcing your business into a template, WTCO designs the system around your team, departments, customers, and workflow.
Smartline Reports
Smartline turns complex phone system data into clear business information — the kind most businesses have never had before.
Your phone system is already collecting valuable data. Smartline helps you actually use it.
Most businesses know calls come in, some are answered, and some are missed. Smartline goes deeper by showing what is really happening across departments, staff, busy periods, queues, and customer behaviour.
Smartline Reporting Tiers
Smartline is designed to scale with your business. Some businesses simply want basic daily visibility, while others want advanced queue analytics and long-term business trends.
Smartline Insight
Ideal for businesses wanting fast, simple daily reporting without complex setup.
- Total calls
- Answered & missed calls
- Daily summaries
- Peak call periods
- Extension activity & on-net staff calls
- Simple business insights
Smartline Intelligence
Designed for businesses using departments, queues, or call centre style handling.
- Queue analytics
- Department visibility
- Staff answering insights
- Overflow & abandoned call analysis
- Advanced AI summaries
Smartline Intelligence 360
Full historical reporting designed for businesses wanting deeper operational visibility.
- Monthly trends
- Yearly comparisons
- Historical storage
- Seasonal analysis
- Long-term business insights
Missed & Abandoned Calls
Understand when calls are not reaching staff, when callers hang up, and where follow-up may be needed.
Department Performance
See which departments are busiest, where calls are overflowing, and where customers may be waiting too long.
Staff Answering Insights
Gain clearer visibility into call answering activity, transfers, and workload across your team.
Peak Time Trends
Identify your busiest times of day and where staffing pressure may be affecting customer experience.
Queue Visibility
For businesses using queues or departments, Smartline can help explain wait times, abandoned calls, and queue performance.
Plain-English Insights
Smartline is designed for owners and managers — not telecom technicians. The reports are clear, practical, and useful.
Example Smartline Report Snapshot
Below is an example using test data only. It shows the type of plain-English insight Smartline can provide from daily call activity.
Total Calls
86
Across all departments
Answered
74
86% answer rate
Missed / Abandoned
12
Includes caller hang-ups before answer
Department Performance
- Sales: 34 calls, 31 answered, busiest between 10am–11am
- Service: 28 calls, 22 answered, 6 abandoned during peak period
- Accounts: 12 calls, 11 answered, low wait times
AI Summary
Call activity was highest between 10am and 12pm. The Service department had the highest number of abandoned calls, suggesting staff may have been unavailable during the morning peak. Consider reviewing overflow options or adding additional coverage during this period.
Smartline Pre-Launch Offer
WTCO is looking for 5 businesses to take part in the Smartline pre-launch program. This is ideal for businesses that want better visibility into calls, missed opportunities, departments, queues, and customer experience.
- Priority onboarding
- Setup support from WTCO
- Reporting configured around your business
- Early access to Smartline reporting improvements
3 Months free reporting
What Smartline Helps You Discover
Smartline helps answer the questions most businesses are guessing at.
Customer Experience
- Are callers hanging up before speaking to staff?
- Are customers waiting too long during peak periods?
- Are important calls being missed after hours?
- Are calls reaching the right department?
Business Operations
- Which departments are under the most pressure?
- Which staff are handling the most calls?
- When does your business need more coverage?
- Where can your call flow be improved?
Smartline gives you the information to make better decisions.
Instead of relying on gut feel, your business can use real call data to improve staffing, customer service, accountability, call flow design, and follow-up processes.
How To Get Started
Whether you are moving to Advanced PBX, applying for Smartline pre-launch access, or just want to understand your current setup, WTCO can help map the best path forward.
Book a review
We discuss your current phone system, call flow, staff setup, departments, and any issues you want to fix.
We assess your options
WTCO checks whether you are suited to an Advanced PBX transition, Smartline reporting, or both.
You get a clear recommendation
No confusing telecom waffle. We explain what makes sense, what can be reused, and what will improve your business.
Ready To Improve Your Business Phone System?
Book a review with WTCO to discuss your Advanced PBX transition, Smartline reporting, or current phone system setup.