WTCO Reporting & Call Visibility
Business Insights Report
See what your phone system is really doing. WTCO’s Business Insights Report gives you a clear snapshot of call activity, missed call performance, answered calls, and practical trends that help you make better decisions without digging through raw PBX data.
Clear monthly reporting
Missed call visibility
WTCO setup included
Built for Australian business
What you’ll see
Calls
Total inbound activity overview
Missed
Missed call visibility that matters
Answered
Who’s handling the load
Trends
Useful patterns, not spreadsheet soup
- Professional report delivered in a format you can actually use
- Ideal for businesses that want more visibility without a full analytics platform
- Strong starting point now, with room to add more advanced reporting later
No more guessing
See whether calls are being answered, missed, or falling through the cracks during busy periods.
Useful business visibility
Get a report that helps owners, managers, and admin teams understand call handling performance at a glance.
Built by WTCO
We know business phone systems. That means your report is set up with the real world in mind, not generic fluff.
Why it matters
Most businesses don’t realise how many calls they’re missing
Missed calls can mean missed sales, delayed service, frustrated customers, and extra pressure on staff. The Business Insights Report gives you a cleaner view of what is happening so you can spot issues early and make smarter decisions around staffing, call flow, and response handling.
Spot missed opportunities
Quickly identify whether missed calls may be affecting bookings, leads, or day-to-day customer service.
Understand call volume
See how active your business phone service has been over the reporting period without opening raw PBX exports.
Make better decisions
Use practical call data to review staffing, routing, after-hours handling, and overall call flow performance.
Included in the report
A clean snapshot of your call handling performance
This first version is designed to be straightforward, valuable, and easy to understand. It gives you the core visibility most businesses need first, then we can build on it over time.
Total inbound calls
See how many inbound calls were received during the reporting period.
Answered call overview
Get a clear picture of how many calls were answered and how your team handled incoming volume.
Missed call visibility
Review missed call numbers so you can identify service gaps and possible lost opportunities.
Who answered the calls
See which extension, user, or team handled incoming calls across the reporting period.
Simple trend commentary
Receive plain-English insight to help explain what the numbers are showing without making you do detective work.
WTCO-managed setup
We set up the reporting process for you, so you’re not left wrestling with exports, inbox rules, and workflows yourself.
How it works
Simple for you. Smart behind the scenes.
We keep the process clean. WTCO sets up the reporting flow, processes the PBX call data, and delivers a report you can actually read without wanting to throw your laptop out the window.
1
Setup
WTCO configures the report flow for your service and confirms the right email recipient, report style, and data source.
2
Data capture
Your PBX call report data is collected and processed automatically behind the scenes.
3
Report build
We organise the useful numbers into a cleaner summary focused on call activity and missed call visibility.
4
Delivery
Your Business Insights Report is delivered on a recurring basis so you can review performance and act on issues early.
Pricing
Straightforward pricing to get started
This first version keeps things simple. You get a professional reporting service without jumping straight into a larger analytics build.
Business Insights Report
$49/month
Core reporting for businesses that want a clearer view of phone activity and missed calls.
- Total inbound call visibility
- Answered vs missed call overview
- Who answered the calls
- Simple trend commentary
- Recurring report delivery
One-time setup: $395
The setup fee covers configuration, report flow build, testing, and getting everything dialled in properly for your service.
- WTCO setup of the reporting workflow
- Initial configuration and testing
- Client report delivery setup
- Standard report template setup
- Strong base ready for future feature upgrades
Future-ready: As we release the next level of reporting, we can expand this service with deeper trend analysis, smarter insights, and more advanced business reporting options.
Who it suits
Ideal for businesses that rely on incoming calls
If your phone line helps generate bookings, enquiries, service calls, or customer support, this report gives you better visibility into what’s happening.
Trades & service businesses
Great for businesses that need to know whether inbound calls are being picked up during busy periods on the road or on-site.
Retail & customer-facing teams
Useful for stores, reception desks, and front-of-house teams where missed calls can mean lost revenue or poor service.
Professional offices
Ideal for businesses that want a cleaner picture of call handling without investing in a more advanced reporting platform straight away.
FAQ
A few quick answers
Can this work with most PBX systems?
Yes. WTCO can adapt the Business Insights Report to work with most PBX platforms, as long as call data or reports can be exported. We’ll review your setup and confirm compatibility during onboarding.
Is this only for WTCO phone system clients?
It’s best suited to services WTCO manages or supports, as that makes setup cleaner and support easier.
How often do reports get sent?
That depends on the setup, but this version is designed for recurring delivery on a schedule that suits the client and the report type.
Can more advanced reporting be added later?
Yes. This page is the starting point. We can expand the reporting service over time with deeper trends, enhanced insights, and more advanced features.
Why is there a setup fee?
Because the report still needs to be properly configured, tested, and connected. Done right once beats a cheap mess every day of the week.
Want better visibility into your missed calls and call handling?
Book a quick review with WTCO and we’ll show you whether the Business Insights Report is the right fit for your service today, with room to grow into more advanced reporting later.
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