Running a business is hard enough—your phone system shouldn’t make it harder. Your admin team is the backbone of your daily operations, juggling calls, bookings, customer queries, and team communication. The right phone tools can save them hours, reduce mistakes, and keep your business looking sharp and professional.
Here are the top phone system features your admin team will love you for:
1. Live Call Dashboard (Who’s on the Phone?)
No more walking around to see who’s available. A live dashboard shows:
Who is on a call
Who is free
How long each call is taking
This helps your admin team transfer calls quickly, avoid double-ups, and stay on top of service levels—especially during busy hours.
2. Click-to-Dial from CRM or Email
Stop wasting time manually dialling numbers. With click-to-dial, staff can call directly from:
Outlook or Gmail
Your CRM or job system
Web browsers
Faster calls = more time for customers and fewer dialing errors.
3. Voicemail-to-Email (with Transcription)
Missed a call? No problem. Your voicemail lands in your inbox with:
Audio file
Auto-generated transcription
Perfect for keeping track of after-hours messages, urgent jobs, or customer requests—without needing to log in and listen.
4. Smart Call Routing (Save Everyone’s Time)
Route calls based on:
Business hours vs after-hours
Caller options (press 1 for sales, 2 for support…)
Staff availability or departments
This reduces call bouncing, gets callers to the right person faster, and frees up your admin team from constant call handling.
5. Self-Service Control with Advanced PBX Office Manager
Your admin team can log in anytime to the Advanced PBX Office Manager portal to:
Update business hours or after-hours routing
Record and upload new greetings
Add or change users, groups, or ring strategies
No waiting on support tickets—your team is in control with real-time access.
6. Call Reporting & Playback
Admins can:
See who answered what
Track missed calls
Play back past conversations (handy for disputes or training)
It gives your team accountability, clarity, and confidence.
7. Presence & Chat
Some systems (like ours!) include internal chat and status updates. Your admin team can:
See who’s busy, offline, or available
Send a quick message instead of calling
Less interruption, more productivity.
BONUS: Live Answering Add-On
Even with the best system, there will be overflow. We offer an optional live answering service that picks up when your team can’t—professional, local, and trained to your standards.
Final Thought:
Your admin team shouldn’t be stuck playing phone tag or fielding endless misdirected calls. The right phone tools give them clarity, control, and more time to focus on high-value work.
If your current system is missing these features, talk to us at WTCO about upgrading to a solution your whole team will love.
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